Insurance Ops registry
Claim — Notification
Formal report of loss starting contractual timelines.
Canonical Definition
The formal act by which an insured (or their representative) reports a loss to the insurer, starting contractual response timelines.
This term has a different governed meaning in Claims →
Business Impact
What happens when different meanings of Claim — Notification are used in parallel.
Operational Risk
Intake SLAs, contact-centre dashboards.
Governance Metadata
This definition is governed. Not merely documented.
- Owner
- Head of Customer Service
- Status
- aligned
- Version
- v1
- Effective Date
- 2026-05-01
- Source
- Customer Service Standards CSS-09
- Domain
- Insurance Ops